Privacy Policy

We respect your data preferences and you can change them at any time


Humanitarian Aid Relief Trust (HART) is a UK-Registered Charity, no.1107341. If you have any questions, comments or would like to change your mailing or contact preferences, please contact or 020 8205 4608. Our Data Protection Officer is Beth Stephens:


How do we collect personal information?


Personal information is collected directly from you when you interact with HART. For example:

  • Making a donation
  • Sending or receiving an email
  • Making an enquiry
  • Visiting our website
  • Applying for a role at HART
  • Taking part in an event
  • Volunteering for HART
  • Signing up to a Impact Report or newsletter
  • Where we have a face-to-face relationship with you

Information may be collected in person, over the phone, through our website, social media, email or from something you’ve posted to us. We may also receive information about you from third parties – but only if you’ve given them permission to share your information.


What information do we collect?


The type and quantity of information we collect may vary. It depends on how you choose to engage with HART. For example, if you subscribe to HART’s hardcopy mailings or electronic newsletters, we may collect your:

  • Title
  • Name
  • Postal address
  • Email address
  • Phone number

If you make a donation, we may also collect:

  • Bank details
  • Credit card details
  • Gift Aid Declaration details

If you interact with HART online, we may also collect:

  • IP addresses
  • Details of pages visited
  • Details of files downloaded


What does HART do with this information?


We use personal information in a number of ways, including to:

  • Share information about our campaigns
  • Provide you with the information you have requested
  • Administer your donation, including Gift Aid processing
  • Maintain our organisational records and ensure we have your most up-to-date communication preferences
  • Invite you to participate in a HART event or to visit our website
  • Classify our supporters by location, e.g Wales, so that you are contacted about the events that best suit you

We will either communicate to you based on consent (where you have given us permission to contact you) or legitimate interest (where there has been demonstratable interest in our work, for example, you have made a donation in the last two years or attended an event in the last 12 months.) You can opt out of HART communications at any time.


As part of HART’s fundraising, we may analyse our records to track progress on donations and giving history and to help us personalise communications where we can. If you make a significant donation to HART, we may contact you to discuss this and future support of our work.


We will never sell or trade your personal information to third parties. We do use third parties to help us in our communications and gift processing (for example, fulfilling mailings and processing Direct Debits) and we will share your information with them. While we may review information about individuals online through a basic Google search, for example, we do not use third parties to carry out prospect research.


We will keep your data for as long as we require it, in accordance with data law and best practice.


Are we responsible for the websites to which we link?


No. HART does not endorse and is not responsible for the content of third-party websites or resources, and this privacy policy does not apply to any sites that are not affiliated with HART, even if you access them via a link on our site. You should review the privacy policies of any third-party site before providing any information.


Changes to HART’s privacy policy


We may update this policy from time to time. When we do, we will post the current version on our website, and we will revise the version date located at the bottom of this page. We encourage you to review this policy periodically so that you will be aware of our privacy practices.


This policy was last reviewed on 6 February 2023.